92 lines
3.9 KiB
Plaintext
92 lines
3.9 KiB
Plaintext
=================
|
|
FAQ: Getting Help
|
|
=================
|
|
|
|
How do I do X? Why doesn't Y work? Where can I go to get help?
|
|
==============================================================
|
|
|
|
First, please check if your question is answered on the :doc:`FAQ <faq/index>`.
|
|
Also, search for answers using your favorite search engine, and in `the
|
|
forum`_.
|
|
|
|
.. _`the forum`: https://forum.djangoproject.com/
|
|
|
|
If you can't find an answer, please take a few minutes to formulate your
|
|
question well. Explaining the problems you are facing clearly will help others
|
|
help you. See the StackOverflow guide on `asking good questions`_.
|
|
|
|
.. _`asking good questions`: https://stackoverflow.com/help/how-to-ask
|
|
|
|
Then, please post it in one of the following channels:
|
|
|
|
* The Django Forum section `"Using Django"`_. This is for web-based
|
|
discussions.
|
|
* The |django-users| mailing list. This is for email-based discussions.
|
|
* The `#django IRC channel`_ on the Freenode IRC network. This is for
|
|
chat-based discussions.
|
|
|
|
.. _`"Using Django"`: https://forum.djangoproject.com/c/users
|
|
.. _`#django IRC channel`: irc://irc.freenode.net/django
|
|
|
|
In all these channels please abide by the `Django Code of Conduct`_. In
|
|
summary, being friendly and patient, considerate, respectful, and careful in
|
|
your choice of words.
|
|
|
|
.. _Django Code of Conduct: https://www.djangoproject.com/conduct/
|
|
|
|
.. _message-does-not-appear-on-django-users:
|
|
|
|
Why hasn't my message appeared on *django-users*?
|
|
=================================================
|
|
|
|
|django-users| has a lot of subscribers. This is good for the community, as
|
|
it means many people are available to contribute answers to questions.
|
|
Unfortunately, it also means that |django-users| is an attractive target for
|
|
spammers.
|
|
|
|
In order to combat the spam problem, when you join the |django-users| mailing
|
|
list, we manually moderate the first message you send to the list. This means
|
|
that spammers get caught, but it also means that your first question to the
|
|
list might take a little longer to get answered. We apologize for any
|
|
inconvenience that this policy may cause.
|
|
|
|
Nobody answered my question! What should I do?
|
|
==============================================
|
|
|
|
Try making your question more specific, or provide a better example of your
|
|
problem.
|
|
|
|
As with most open-source projects, the folks on these channels are volunteers.
|
|
If nobody has answered your question, it may be because nobody knows the
|
|
answer, it may be because nobody can understand the question, or it may be that
|
|
everybody that can help is busy.
|
|
|
|
You can also try asking on a different channel. But please don't post your
|
|
question in all three channels in quick succession.
|
|
|
|
You might notice we have a second mailing list, called |django-developers|.
|
|
This list is for discussion of the development of Django itself. Please don't
|
|
email support questions to this mailing list. Asking a tech support question
|
|
there is considered impolite, and you will likely be directed to ask on
|
|
|django-users|.
|
|
|
|
I think I've found a bug! What should I do?
|
|
===========================================
|
|
|
|
Detailed instructions on how to handle a potential bug can be found in our
|
|
:ref:`Guide to contributing to Django <reporting-bugs>`.
|
|
|
|
I think I've found a security problem! What should I do?
|
|
========================================================
|
|
|
|
If you think you've found a security problem with Django, please send a message
|
|
to security@djangoproject.com. This is a private list only open to long-time,
|
|
highly trusted Django developers, and its archives are not publicly readable.
|
|
|
|
Due to the sensitive nature of security issues, we ask that if you think you
|
|
have found a security problem, *please* don't post a message on the forum, IRC,
|
|
or one of the public mailing lists. Django has a
|
|
:ref:`policy for handling security issues <reporting-security-issues>`;
|
|
while a defect is outstanding, we would like to minimize any damage that
|
|
could be inflicted through public knowledge of that defect.
|