diff --git a/docs/faq.txt b/docs/faq.txt
index 1f4f7bcce3..b9fc282000 100644
--- a/docs/faq.txt
+++ b/docs/faq.txt
@@ -619,3 +619,21 @@ To create a user, you'll have to use the Python API. See `creating users`_ for
 full info.
 
 .. _creating users: http://www.djangoproject.com/documentation/authentication/#creating-users
+
+Contributing code
+=================
+
+I submitted a bug fix in the ticket system several weeks ago. Why are you ignoring my patch?
+--------------------------------------------------------------------------------------------
+
+Don't worry: We're not ignoring you!
+
+It's important to understand there is a difference between "a ticket is being
+ignored" and "a ticket has not been attended to yet." Django's ticket system
+contains hundreds of open tickets, of various degrees of impact on end-user
+functionality, and Django's developers have to review and prioritize.
+
+Besides, if your feature request stands no chance of inclusion in Django, we
+won't ignore it -- we'll just close the ticket. So if your ticket is still
+open, it doesn't mean we're ignoring you; it just means we haven't had time to
+look at it yet.